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Publication detail

Customer Focus and Profitability.
Year: 2005
Type of publication: článek ve sborníku
Name of source: Proceedings of the Int. Sci. Conf. "ECOMA 2005: Economy and Management of Enterprises in Transition Economies in the Global Market Environment"
Publisher name: University of Pardubice
Place: Pardubice
Page from-to: 282-285
Titles:
Language Name Abstract Keywords
cze Zaměření se na zákazníka a ziskovost This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows manage differentiated care about markets to higher company profitability and its future growth. soustředění se na zákazníka, ziskovost podniku
eng Customer Focus and Profitability. This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows manage differentiated care about markets to higher company profitability and its future growth. Focus to Customers, Company Profitability

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