Publikace detail

Customer Focus and Profitability.

Rok: 2005

Druh publikace: článek ve sborníku

Název zdroje: Proceedings of the Int. Sci. Conf. "ECOMA 2005: Economy and Management of Enterprises in Transition Economies in the Global Market Environment"

Název nakladatele: University of Pardubice

Místo vydání: Pardubice

Strana od-do: 282-285

Tituly:

Jazyk	Název	Abstrakt	Klíčová slova
cze	Zaměření se na zákazníka a ziskovost	This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows manage differentiated care about markets to higher company profitability and its future growth.	soustředění se na zákazníka, ziskovost podniku
eng	Customer Focus and Profitability.	This paper deals with relationship among companies? focus to customers, customers? satisfaction and their profitability to the company. It shows that only company? strong customer focus and measurement of de-averaging customer satisfaction allows manage differentiated care about markets to higher company profitability and its future growth.	Focus to Customers, Company Profitability

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